Heat networks regulation: consumer protection guidance​

Closes 17 Oct 2025

Contents

We’d like you to answer all the questions that are relevant to you, or where you have an interest.

Use the table below to read chapters within the consultation and answer the questions.

After you have answered the questions for each chapter, select the ‘Save and come back later’ option found at the bottom of each page.

If you start responding and want to return to it later, select 'Save and come back later' to save your answers. You need to answer the questions on the 'About you' page before submitting your response.

To make sure your responses are considered as part of this call for input, you will need to submit them before the closing date.

If you would prefer to give us your views in another way, you can send us your answers by emailing heatnetworksregulation@ofgem.gov.uk

Page Response
Standards of Conduct
0 of 3 questions answered
Quality of Service
0 of 4 questions answered
Billing and Transparency
0 of 4 questions answered
Back-billing
0 of 2 questions answered
Heat Supply Contracts
0 of 6 questions answered
Protections for Consumers in Vulnerable Situations
0 of 6 questions answered
Security of Supply
0 of 2 questions answered
Attach a supporting document
0 of 1 questions answered
About you
0 of 6 questions answered
Feedback
0 of 2 questions answered