The accessibility statement covers Ofgem Citizen Space The software is designed and controlled by our supplier Delib. They create the style and functionality of the website. The content is added by Ofgem members of staff.

How you should be able to use this website

We want as many people as possible to be able to use the website. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in to up to 200% without text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader 

We make the website text as simple as possible to understand.

Delib test the software against the Web Content Accessibility Guidelines version 2.2 to standard level AA. Improvements to the software are released regularly. Any changes made to the software as a part of that process are tested internally in advance of release for compliance with the Web Content Accessibility Guidelines version 2.2 level AA.

Feedback and contact information

Tell us you need information in a different format by emailing

In your message, include:

  • the web address (URL) of the content
  • your name
  • the format you need - for example, plain text, braille, BSL, large print or accessible PDF

We will consider your request and get back to you within 3 working days.

Report accessibility problems with this website

If you find any problems that are not listed on this page or think that we’re not meeting accessibility requirements, please email or call us on 020 7901 7000.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Government Digital Service is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility (Amendment) (EU Exit) Regulations 2022.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 to standard level AA, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1.11: Non-text alternatives

The canvas element on maps should have an aria-label.

Published responses, form fields need an aria placeholder when no answer is given.

1.3.1: Info and Relationships

The PDF supplied to a respondent on completing an activity does not include document title metadata. Including headings would aid navigation.

Questions are announced in a confusing order for some assistive technology.

If publishing responses is enabled, there are a couple of non-conformities: the pagination navigation on published responses could be improved; ranking questions shown on a published response are not marked up as lists, which may make it difficult for some users to know how many items there were to rank; and some of the heading levels on published responses are not at the most appropriate level.

Pagination links (next/previous page) on the activity finder and the published responses page should be marked up as a list.

The progress indicator on linear surveys is incorrectly marked up as a heading.

1.3.2: Meaningful Sequence

When an error occurs on an activity, the focus can sometimes be inconsistent for assistive technology.

1.4.3: Contrast (Minimum)

Activity fact banks have insufficient contrast when focused.

1.4.4: Resize Text

Certain homepage/collection cards can have the text obscured if text in the browser is zoomed or if extra spacing is added to text.

On sites that use Citizen Space’s Geospatial tool, when a mapping page is zoomed, a mapping question on an activity can obscure some of the content within the map.

1.4.10: Reflow

When viewed at a small viewport, the filters panel on Geospatial pages and Published Responses page requires two-dimensional scrolling to access all the content.

1.4.11: Non-text Contrast

The progress indicator present on survey pages has a low colour contrast ratio against the background of the page (1.6:1 ratio).

Some input elements on survey pages, the search box on the Published Responses page, and on the help/feedback page have insufficient contrast when they are focused.

1.4.12: Text Spacing

Text can be obscured when zoomed on the Published Responses page. (This only applies to activities which have both related files and related links).

2.5.3: Label in Name

Visible label does not match screen-reader only label. The use of screen reader-only text can be found within the Menu button that appears at mobile viewports. Visually, the button reads: ‘Menu’. However, there is hidden text that is accessible to screen readers so the item will be read as: ‘Toggle navigation Menu’.

This poses a problem for voice control users who only see ‘Menu’. Testing using Voice Control on an iOS device, saying: ‘Tap menu’ does not open the menu as this is not the element’s name. As such, a voice control user would be unable to easily open the menu without using the grid functionality.

4.1.2: Name, Role, Value

The sorting links on the Find Activities page should be select dropdown menus.

Disproportionate burden

We are not claiming that any of our accessibility issues are disproportionate to fix.

What we’re doing to improve accessibility

Delib perform regular accessibility audits and work on accessibility throughout the year, releasing regular updates to the product.

Preparation of this accessibility statement

This statement was prepared on 1st May 2024. It was last reviewed on 1st May2024.

This website was last tested in April 2024 against the WCAG version 2.2 to standard level AA. This test of a representative sample of pages was carried out by the TetraLogical.

We also used findings from our own testing when preparing this accessibility statement.