Heat networks regulation: consumer protection guidance
Security of Supply
Summary
In this chapter, we provide draft guidance on the Security of Supply authorisation condition.
Details
The draft guidance includes recommended means to mitigate the impact of supply interruptions to consumers through risk assessments, optional improvement plans, and proactive communication with consumers.
We have also sought to provide clarity on the authorisation condition’s distinction from the incoming Heat Network Technical Assurance Scheme (HNTAS). The guidance also contains suggestions on how operators can support their consumers where an interruption to supply occurs.
Before you give us your views
You’ll need to read the full details in:
- the 'Security of Supply' draft guidance (PDF, opens in a new window)
- the draft 'Security of Supply' authorisation condition (PDF, opens in a new window)