Heat networks regulation: consumer protection guidance​

Closes 17 Oct 2025

Heat Supply Contracts

Summary

In this chapter, we provide draft guidance on the Heat Supply Contracts authorisation condition.

Details

This iteration of guidance provides some examples of alternative contracts that may be accepted when there is no relevant supply contract in place, particularly in scenarios present in the housing sector. We have also used this guidance to set out what we expect to be included in a heat supply contract and initial examples of best practice, as well as our approach to deemed contracts.

Before you give us your views

You’ll need to read the full details in:

14. Do you find our proposed guidance on heat supply contracts relevant to the corresponding authorisation condition, and useful?
15. Do you have suggestions for what we should consider including in a future iteration of the guidance on heat supply contracts, to make it more useful?
16. Are you able to provide any examples of best practice for heat supply contracts or agreements?
17. Do you agree with our use of “deemed contract”?
18. Are you able to provide any examples of best practice for termination of contract, including scenarios where a consumer terminates the contract or disconnects but continues to live in the property?
19. Are you able to provide any examples of best practice for transitional arrangements, or example timelines implementing heat supply contracts?