Heat networks regulation: consumer protection guidance
Billing and Transparency
Summary
In this chapter, we provide draft guidance on the Provision of Billing and Price Transparency of Information authorisation condition.
Details
For this iteration of guidance, we have provided a clear reference point of the minimum requirements for billing for all authorised persons, including the minimum frequency at which a consumer should be billed and our specific expectations for unmetered heat networks.
The guidance also explains and provides the definitions relevant to the key billing requirements, as well as suggestions for how the information can be presented.
We are also currently conducting research to better understand consumers’ needs when it comes to their bills and provision of information.
We intend on using this research to update any relevant guidance with examples of best practice and templates that suppliers can refer to.
Before you give us your views
You’ll need to read the full details in:
- the 'Billing and Transparency' draft guidance (PDF, opens in a new window)
- the draft 'Provision of Billing and Price Transparency of Information' authorisation condition (PDF, opens in a new window)